22 Sep I got produced monthly automated repaired matter EFT payments along the first 12 months of the loan
The allegations made in these complaints are unverified, are not necessarily representative of all consumers’ experiences with Advantage, and will get consist of outdated guidance (about rates, bonus offers, etc.).
For the XX/XX/XXXX, We acquired an alert away from my borrowing from the bank keeping track of provider you to definitely my education loan harmony got increased
“I’ve a cost plan already have a full time income driven fee which was arranged thanks to KHESLC, they withdraw XXXX off my family savings 1 month and set it into the membership count XXXX and therefore continues on that which you week features because the XXXX off XXXX this page I recently obtained XX/XX/XXXX therefore i really should not be during the standard XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Note that a loan provider having a large customers is likely in order to supply a high number of problems when compared to less lenders
“I began finding calls regarding Kentucky degree once my personal father died inside the XX/XX/XXXX. I averted the newest phone calls to start with but felt like I needed to clean upwards my credit therefore i answered the device. We believed on account of my personal feeling just after dad introduced, it was the loan I had years and years back. We even set up payment preparations towards the college or university and so i you are going to pay-off good morning. Really as i is providing deeper towards the my credit history trying to to track down anything fixed We noticed almost every other fake activity to my credit file. Such as for instance having a few almost every other personal coverage quantity linked to my personal account. Along with another profile that were maybe not exploit and also have since the come got rid of as i see my credit title loans Hartsville file We noticed the college that i to begin with got the loan is on the website while the membership closed. In order I am considering that it Kentucky advanced schooling it shows I have even generated payments that i had not past. They shows I experienced the loan for the XXXX and i also did maybe not score that loan from one to university inside the XXXX. I disputed they to my credit file and because I had closed a contract they said that it actually was legitimate. I also hit off to the institution of course, if it ultimately named me personally right back, I’d a long conversation that have hey females regarding the my personal membership I asked their to deliver myself the original data of your own loan in which I had 1st come the loan with the team. I still have not received you to definitely records thru email address. She including proceeded and on about all techniques I would have to undergo, which often, I informed her which was perhaps not my personal financing. I am not saying gonna pay financing that is not mine Im taking action. We entitled and spoke that have a female towards credit agency exactly who contributed me to contact you guys. Delight assist me with this amount because it’s probably prevent me of taking my personal stimuli or anything else that will are from government entities like my personal income tax go back, ect. I don’t are obligated to pay this loan, and i is attach a duplicate from dos away from my credit accounts. Then you can see that I didn’t get this to financing as well as have see all other fraudulent passion that has been to your my membership. Thank you for the some time and I really hope so you can pay attention to straight back over the next few days.”